Manage billing

Everything you need to choose a plan, adjust your subscription, and keep your account in good shape.

Plan comparison

Contextium offers four plans. Here is how they compare:

Pricing:

• Free — $0, free for everyone
• Pro — $10/user/month (or $8/user/month billed annually)
• Team — $20/user/month (or $17/user/month billed annually)
• Enterprise — Contact sales at sales@contextium.io

Annual billing saves you 20% on Pro and Team plans.

Pro and Team plans include a 14-day free trial with no credit card required. To start a trial, go to Settings → Billing and click Start Trial on the plan you want to try.

Academic and nonprofit discount: Eligible organisations (educational institutions, registered nonprofits, open source projects) receive 50% off Pro and Team plans. Go to Settings → Billing and click Apply for Discount to apply.

Upgrade or downgrade your plan

Only Workspace Owners can change plans. Go to Settings → Billing to get started.

Upgrading

1. Click Upgrade Plan.
2. Select the new plan.
3. Choose monthly or annual billing.
4. Enter your payment details if this is your first paid plan.
5. Click Subscribe.

Your new features and higher limits are available immediately. If you upgrade mid-cycle, you'll be charged a prorated amount for the remaining days of the current period. For example, upgrading from Pro to Team with 15 days left in the month adds roughly half the price difference to your next bill.

Downgrading

1. Click Change Plan.
2. Select the lower plan.
3. Review what will change — storage, user limits, feature access.
4. Click Downgrade.

Downgrades take effect at the end of your current billing period. You keep your existing features until then, and you'll receive a credit for any unused time. Before the downgrade takes effect, reduce your workspace usage to fit within the new plan's limits — for example, remove team members or delete files if you're downgrading to Free (which allows 1 user and 15 files).

Switching between monthly and annual billing

To switch to annual billing and save 20%, go to Settings → Billing and click Switch to Annual. You'll be charged immediately for 12 months, with a credit applied for unused time on your monthly plan.

To switch back to monthly billing, click Switch to Monthly. This takes effect when your current annual period ends.

What happens when you exceed your plan limits

If your workspace goes over its plan limits — for example, after a downgrade or because your team has grown — Contextium gives you a 14-day grace period to sort things out.

During the grace period (days 1–14):

• Your workspace continues working normally.
• A yellow warning banner appears at the top of every page, showing how many days remain.
• You'll receive email reminders on day 1, day 7, and day 13.

After the grace period ends (day 15 onward):

If you haven't resolved the limit violations, restrictions begin:

• Files become read-only. You can view and browse your files, but you cannot create, edit, upload, or delete them until your workspace is back within its limits.
• Excess team members are suspended. Members who joined most recently are suspended first; the Workspace Owner is never suspended. Suspended members receive an email notification and cannot log in until the situation is resolved.

To restore full access immediately, either upgrade to a plan that fits your current usage, or reduce your workspace usage to meet the current plan's limits — remove team members, delete files, or free up storage. Full access is restored automatically as soon as all limits are satisfied.

Your usage dashboard at Settings → Usage shows exactly which limits are exceeded and what you need to do.

Manage your billing

Update your payment method

1. Go to Settings → Billing.
2. Click Update Payment Method.
3. Enter your new card details and click Save.

Changes take effect immediately. If a payment fails, Contextium will retry automatically after 3 days and again after 7 days. If the payment still cannot be processed, your account moves to the Free plan. Update your payment method as soon as possible to avoid interruption.

Cancel your subscription

1. Go to Settings → Billing.
2. Click Cancel Subscription.
3. Select a reason (optional) and click Cancel Plan.

Your subscription continues until the end of the current billing period. After that, your workspace moves to the Free plan. You'll need to reduce your usage to meet Free plan limits (1 user, 15 files, 50MB storage). All your data is preserved as long as it fits within those limits.

Changed your mind? Go to Settings → Billing and click Reactivate Subscription before the period ends.

View your billing history and invoices

1. Go to Settings → Billing.
2. Click Billing History to see all past invoices.
3. Click any invoice to download it as a PDF.

Each invoice shows the plan, number of users, amount charged, and the payment method used. To update the company name, billing address, or tax ID that appears on invoices, click Billing Information.

Refunds

Contextium offers a 30-day money-back guarantee. If you cancel within 30 days of your first payment, email support@contextium.io to request a full refund. Refunds are processed within 5–7 business days.

For billing questions, contact billing@contextium.io or use the in-app live chat.